These Terms of Service (the “Terms”) are a binding contract between you and Civetta Intelligence LLC, a Florida limited liability company (“Civetta,” “we,” “us,” or “our”). They govern your access to and use of the Civetta application, website, threat-detection services, family-sharing features, and any related software, APIs, content, and updates we provide (collectively, the “Service”).
By signing in, installing a Civetta device profile, purchasing a subscription, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Important notices: Section 17 contains a binding arbitration agreement and a class-action waiver that affect how disputes between you and Civetta are resolved. You may opt out of arbitration within 30 days of first accepting these Terms by following the procedure in Section 17. Section 14 disclaims warranties and Section 15 limits Civetta's liability. Please read carefully.
1. Eligibility & account
You must be at least 13 years old to use the Service, and at least 18 years old (or the age of majority where you reside) to agree to these Terms on your own behalf and to purchase a subscription. Subscriptions involving anyone under the age of majority must be administered by a parent or legal guardian who accepts these Terms on the minor's behalf and supervises the minor's use of the Service.
You are responsible for keeping your sign-in credentials confidential and for all activity that occurs through your account, including activity by devices you register and family members you invite. We strongly recommend enabling multi-factor authentication where available. Notify us at [email protected] promptly if you suspect any unauthorized access. You agree to provide accurate information when you sign up and to keep it current.
2. The Service — what it is, and what it is not
Civetta is a consumer security tool that blocks DNS lookups to domains we identify as phishing, scam, malware, command-and- control, or otherwise high-risk, and that surfaces alerts about those blocks. The Service draws on third-party threat intelligence and on indicators we derive ourselves; sources and methods may change at any time.
Civetta is not a substitute for safe online behavior, an up-to-date operating system, strong passwords, multi-factor authentication, or other security best practices. No security product can detect every threat, and Civetta makes no guarantee that any specific threat will be blocked or that any specific block was warranted. False positives (legitimate sites flagged as risky) and false negatives (risky sites not flagged) are inherent to threat detection.
The Service is not designed or warranted for use in any context where failure could lead to death, personal injury, environmental damage, or significant property damage — including without limitation medical devices, life-support systems, emergency response, aviation, nuclear or chemical facilities, autonomous vehicles, weapons systems, or any other safety-critical application. You agree not to use the Service in any such context.
3. License
Subject to your compliance with these Terms, Civetta grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Service on devices you own or control, for your personal, non-commercial use. We reserve all rights not expressly granted. All right, title, and interest in and to the Service — including all intellectual property rights — remain with Civetta and our licensors.
4. Acceptable use
You agree not to (and not to permit anyone else to):
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent applicable law prohibits this restriction;
- Copy, modify, create derivative works of, distribute, sell, rent, lease, or commercially exploit the Service or any part of it;
- Use the Service to develop or train a competing product or service, or to compile or benchmark any feature for competitive purposes;
- Use the Service in any commercial or organizational context not expressly authorized in writing by us;
- Bypass, disable, or otherwise interfere with any security, rate-limiting, authentication, or access-control mechanism in the Service;
- Probe, scan, or test the vulnerability of the Service or attempt to gain unauthorized access to other tenants' data;
- Use the Service to monitor, surveil, track, or otherwise observe any other adult without that person's explicit, informed, ongoing consent;
- Use the Service to transmit unlawful, abusive, harassing, defamatory, infringing, fraudulent, or otherwise objectionable content;
- Use automated means (bots, scrapers, agents) to access the Service except through APIs we explicitly publish, and only within their documented limits;
- Submit false, malicious, or deliberately misleading content (e.g., forged emails) for analysis with the intent to corrupt our detection systems;
- Use the Service in violation of any applicable law, regulation, or third-party right.
We may investigate any suspected violation and may suspend or terminate your account in accordance with Section 13.
5. Subscriptions, billing, and auto-renewal (iOS In-App Purchase)
Civetta is offered as one or more auto-renewing subscription plans (e.g., Civetta Solo, Civetta Family, Civetta Extended). On iOS, all purchases, renewals, refunds, and cancellations are processed by Apple via In-App Purchase under Apple's terms.
Subscription terms (Apple-required disclosures):
- Title: Civetta (Solo, Family, or Extended plan, as you select at purchase).
- Length and content: One-month auto-renewing subscription. Each renewal grants continued access to the Service for the next subscription period.
- Price: The price for each plan is displayed in the App Store before purchase and may change with prior notice from Apple. Current pricing is available at the Civetta App Store listing.
- Payment: Payment will be charged to your Apple ID account at confirmation of purchase.
- Auto-renewal: Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the then-current period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the then-current price for the plan.
- Manage / cancel: You can manage and cancel your subscription in Settings → Apple ID → Subscriptions on your iPhone. Turning off auto-renewal will not refund the current paid period; access continues until the end of that period.
- Refunds: Refunds for iOS subscriptions are handled by Apple via reportaproblem.apple.com. We have no ability to refund App Store charges directly.
- Functional links: Terms of Service: civetta.app/terms · Privacy Policy: civetta.app/privacy.
If we offer a free trial, the trial will convert to a paid subscription automatically at the end of the trial period unless auto-renew is turned off at least 24 hours before the trial ends.
For non-billing questions, email [email protected].
6. Family sharing
If you invite a family member to receive abstracted alerts from your protected devices, the relationship is governed by the dual-consent flow described in our Privacy Policy. Both parties must affirmatively consent; either can revoke at any time. We commit to reflecting revocation in our active systems within seconds and propagating it to caches and downstream views within minutes. You are responsible for limiting your invitations to people you trust and who have themselves agreed to participate.
7. Changes to the Service; third-party content
We may modify, suspend, or discontinue any feature of the Service, and may update the threat-intelligence sources or methods we use, at any time and without notice. We aim for high availability but make no guarantee of uptime or continuous availability. We are not responsible for interruptions caused by your network, your device, your internet service provider, or any third-party platform on which the Service runs.
The Service may surface or integrate with content from third-party threat-intelligence providers, mail providers, identity providers, or other vendors. We do not control and are not responsible for the accuracy, completeness, availability, or content of any third-party source or service. Your use of third-party services is subject to their own terms and policies.
8. Feedback
If you choose to submit suggestions, ideas, or other feedback about the Service (“Feedback”), you grant Civetta a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, modify, distribute, and otherwise exploit the Feedback for any purpose, without obligation or attribution to you.
9. Anti-circumvention; security research
You may not bypass, disable, or interfere with any technical measure that protects the Service. Good-faith security research is welcome and will not be subject to enforcement under this Section so long as you (a) do not access, modify, or disclose any data other than your own, (b) do not disrupt the Service for other users, (c) give us a reasonable opportunity to respond before any public disclosure, and (d) email [email protected] promptly with your findings.
10. Privacy
Our Privacy Policy describes how we collect, use, and protect information about you and your use of the Service, and is incorporated into these Terms by reference.
11. Data backup
Civetta is not a backup or archival service. You are responsible for maintaining your own backups of any data you consider important. While we take reasonable measures to safeguard data we store on your behalf, we do not guarantee that your data will never be lost, corrupted, or made temporarily unavailable.
12. Export controls and sanctions
The Service is subject to U.S. export-control and sanctions laws. You represent that you are not located in, ordinarily resident in, or a citizen of a country or territory subject to comprehensive U.S. sanctions, and that you are not on any list of restricted persons maintained by the U.S. government. You agree not to export, re-export, transfer, or make the Service available to any restricted person or jurisdiction.
13. Termination
By you: You can stop using the Service at any time and can delete your account from the Account screen inside the app. Account deletion removes your personal data per the Privacy Policy. If you have an active subscription, deleting your account does not refund any prepaid period.
By us: We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms or applicable law, if continued provision of the Service would expose us or others to legal or security risk, or if we are required to do so by law. Where the violation is not severe, we will use reasonable efforts to give you notice and an opportunity to cure before terminating.
Effect: Upon termination, your license to use the Service ends. Sections that by their nature should survive termination — including Sections 2 (no-safety-critical-use and security disclaimers), 3 (intellectual property), 4 (acceptable use), 8 (feedback), 11 (data backup), 12 (export controls), 14 (warranty disclaimer), 15 (limitation of liability), 16 (indemnification), 17 (dispute resolution), 18 (governing law), and 21 (general provisions) — survive.
14. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by applicable law, Civetta and its licensors disclaim all warranties, express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, security, quiet enjoyment, or that the Service will be uninterrupted, timely, secure, error-free, or free of harmful components.
Without limiting the foregoing, we make no warranty that the Service will detect, block, prevent, or remediate any specific threat; that any block or alert is correct; that any feature will be available at a given time; or that the Service is suitable for any particular purpose. Your use of the Service is at your sole risk.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply only to the extent permitted.
15. Limitation of liability
To the maximum extent permitted by applicable law, in no event will Civetta, its affiliates, or their respective officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including without limitation damages for loss of profits, revenue, data, goodwill, use, or other intangible losses — arising out of or in connection with the Service, these Terms, any threat not detected or blocked, any block of a legitimate site, any unauthorized access to your data, or any other matter, whether based in contract, tort (including negligence), strict liability, statute, or any other legal theory, and whether or not Civetta has been advised of the possibility of such damages.
Civetta's total aggregate liability for any and all claims arising out of or in connection with the Service or these Terms is limited to the greater of (a) the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).
Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by gross negligence or willful misconduct, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in those jurisdictions our liability is limited to the maximum extent permitted.
You acknowledge that the disclaimers and limitations in Sections 14 and 15 reflect a reasonable allocation of risk between you and Civetta, are a material basis on which we offer the Service at its current price, and would not be commercially sustainable without them.
16. Indemnification
You agree to defend, indemnify, and hold harmless Civetta and its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with (a) your use of or access to the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, (d) your violation or alleged violation of any third-party right, including any intellectual- property, privacy, or publicity right, or (e) any content you submit through the Service. We will provide you with prompt notice of any such claim and reasonable cooperation in the defense (at your expense); we may participate in the defense with counsel of our choosing and you may not settle any claim without our prior written consent if the settlement would impose any obligation on us or admit fault on our behalf.
17. Dispute resolution — arbitration and class-action waiver
Please read this Section carefully. It requires you and Civetta to resolve most disputes through binding individual arbitration rather than in court, and waives the right to participate in any class or representative action.
17.1 Informal resolution. Before initiating any formal dispute, you agree to first contact us at [email protected] with a description of the dispute and the relief you seek, and to negotiate in good faith for at least 30 days to resolve the dispute informally.
17.2 Binding arbitration. Except for the carve-outs in Section 17.5, any dispute, claim, or controversy arising out of or relating to the Service, these Terms, or the breach, termination, enforcement, interpretation, or validity thereof (including the determination of the scope or applicability of this arbitration agreement) shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. Arbitration will be conducted by a single arbitrator. The seat of the arbitration is Miami, Florida; hearings may be conducted by video or in person at a location reasonably convenient to you. Judgment on the award may be entered in any court of competent jurisdiction.
17.3 Class-action waiver. You and Civetta agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate the claims of multiple parties and may not preside over any form of class or representative proceeding. If a court finds this class-action waiver to be unenforceable as to a particular claim, that claim (and only that claim) shall be severed from arbitration and brought in a court of competent jurisdiction in accordance with Section 18; all other claims remain subject to arbitration.
17.4 Fees. The AAA's Consumer Arbitration Rules govern the payment of filing, administrative, and arbitrator fees. To the extent those rules require us to pay any fee that would otherwise be your responsibility, we will do so.
17.5 Exceptions. Notwithstanding the above, either party may (a) bring an individual claim in small-claims court if the claim qualifies, (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights, and (c) bring an action to compel arbitration. The federal courts located in Miami-Dade County, Florida, and the state courts located in Miami-Dade County, Florida, will have exclusive jurisdiction over any such action.
17.6 30-day opt-out. You may opt out of this arbitration agreement (Sections 17.2 through 17.5) by sending a written notice to [email protected] within 30 days of first accepting these Terms. Your notice must state your full name, the email address associated with your Civetta account, and a clear statement that you wish to opt out of arbitration. Opting out has no other effect on these Terms or on your relationship with Civetta. If you opt out, disputes will be resolved in accordance with Section 18.
17.7 Survival. This Section 17 survives any termination of these Terms or your account.
18. Governing law and venue
These Terms and any non-arbitrable dispute will be governed by and construed in accordance with the laws of the State of Florida and applicable U.S. federal law, without regard to its conflict-of-laws principles. Subject to Section 17, you and Civetta consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida, for any action not subject to arbitration. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
19. Force majeure
Civetta will not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemic, labor disputes, internet or telecommunications failures, power outages, or failures of third-party services or infrastructure.
20. Notices
We may give you notices through the Service, by email to the address associated with your account, or by posting at civetta.app. Notices to us must be sent to [email protected], with a copy by certified mail to Civetta Intelligence LLC, [registered agent address on file]. Notices are effective when received.
21. General provisions
Entire agreement. These Terms, together with the Privacy Policy and any other agreement we expressly reference, constitute the entire agreement between you and Civetta concerning the Service and supersede any prior or contemporaneous understanding.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
No waiver. Our failure to enforce any right or provision will not be a waiver of that right or provision. No waiver of any term will be effective unless in writing and signed by us.
Assignment. You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent; any attempted assignment in violation of this Section is void. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law without your consent.
Relationship. Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and Civetta.
Headings. Section headings are for convenience only and have no legal effect.
22. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will email you at least 30 days before the change takes effect (or earlier where required by law). Continued use of the Service after the effective date of the updated Terms is your acceptance of the change. If you do not agree to the updated Terms, your sole remedy is to stop using the Service and, if you have a subscription, to cancel it as described in Section 5.
23. Contact
General questions: [email protected].
Legal notices: [email protected].
Security: [email protected].